Withdrawal Policy

Please read this policy carefully before requesting a withdrawal to avoid delays or unexpected restrictions.

1. General Withdrawal Rules

1.1. Players may request withdrawals from their Real Money Balance, subject to verification, bonus rules, and the limits set out in this Withdrawal Policy.

1.2. The Casino reserves the right to review gameplay and account activity before approving any withdrawal request.

1.3. The same payment method used for deposit may be required for withdrawal, wherever technically and legally possible.

1.4. The Casino may split large withdrawals into multiple installments according to the applicable daily and monthly limits.

2. Verification (KYC) Requirements

2.1. Before any withdrawal is processed, the player must successfully complete identity verification (KYC), which may include:

• Government‑issued photo ID (passport, ID card, driver’s license).
• Proof of address (utility bill, bank statement, tax letter) not older than 3 months.
• Proof of payment method ownership (masked card copy, e‑wallet screenshot, bank statement).

2.2. The Casino aims to review submitted documents within 48 hours of receipt.

2.3. The Casino may request additional documents or re‑verification at any time, especially before large withdrawals or if fraud or abuse is suspected.

2.4. Failure to provide satisfactory documents may result in cancellation of withdrawals and possible account suspension.

3. Withdrawal Processing Times

3.1. Once the account is fully verified and all checks are complete, the Casino aims to process withdrawal requests within three (3) business days.

3.2. Standard indicative time frames after approval are:

• E‑wallets and cryptocurrencies: usually instant to a few hours after processing.
• Bank cards (Visa/Mastercard): approximately 3–5 business days after processing.
• Bank transfers: up to 5 business days after processing.

3.3. Business days are Monday to Friday, excluding public holidays. The finance department operates Monday to Friday, approximately 06:00–17:00 GMT.

3.4. In exceptional cases (e.g., high volume, additional security checks, third‑party delays), withdrawals may take longer, up to 14 days.

4. Minimum and Maximum Withdrawal Limits

4.1. The minimum withdrawal amount per transaction is the equivalent of 20 EUR (or currency equivalent), unless a higher limit is imposed by the payment provider.

4.2. Unless otherwise stated in promotional or VIP terms, standard maximum withdrawal limits apply per player account:

4.3. Cryptocurrency withdrawal limits are displayed in the Cashier and may differ from fiat limits.

4.4. VIP players may be eligible for increased withdrawal limits; such limits will be communicated individually or in VIP program terms.

4.5. Progressive jackpot wins may be paid according to game provider rules and may not be subject to the standard withdrawal caps.

5. Withdrawal Methods

5.1. Available withdrawal methods may include, but are not limited to:

• Bank cards (Visa, Mastercard).
• Bank transfers.
• E‑wallets (where available for the player’s jurisdiction).
• Cryptocurrencies (e.g., Bitcoin, Ethereum, Litecoin, USDT) where supported.

5.2. Not all methods are available in all countries or for all currencies. The Cashier section will always display currently available options for the player’s region.

5.3. The Casino reserves the right to change, add, or remove payment methods at any time.

6. Deposit Turnover and Fees

6.1. To comply with anti‑money‑laundering regulations, the Casino may require that each deposit be wagered at least once (1x) before a withdrawal can be requested.

6.2. If a withdrawal is requested without meeting the minimum turnover requirement, the Casino may:

• Reject the withdrawal and return funds to the balance, or
• Apply a processing fee of up to 10–15% of the withdrawal amount to cover transaction costs, at the Casino’s discretion.

6.3. The Casino does not normally charge internal withdrawal fees, but external fees (e.g., bank charges, currency conversion, crypto network fees) may be passed on to the player.

6.4. All withdrawals are processed in the account currency; any exchange rate differences are borne by the player.

7. Bonus and Wagering Restrictions

7.1. If the balance includes active bonus funds, bonus terms and wagering requirements must be fully met before a withdrawal of bonus‑related winnings is permitted.

7.2. If the player requests a withdrawal before meeting wagering requirements, the Casino may cancel the bonus and forfeit associated winnings.

7.3. Game weightings, maximum bet limits, and excluded games for wagering are defined in the Bonus Terms; violations may lead to confiscation of winnings.

7.4. The Casino may cap the maximum winnings from certain bonuses (e.g., free spins, no‑deposit bonuses) as specified in the specific promotion rules.

8. Pending Withdrawals and Reversal

8.1. A player may have up to three (3) pending withdrawal requests at any given time, unless otherwise stated by the Casino.

8.2. While a withdrawal is in “Pending” status, the Casino may allow the player to cancel (reverse) the withdrawal and return the funds to the playing balance, unless restricted by regulation or responsible gambling measures.

8.3. The Casino reserves the right to limit or disable withdrawal reversals for safer‑gambling reasons.

9. Security, Fraud, and Abuse Checks

9.1. All withdrawals are subject to security checks for fraud, collusion, chargebacks, bonus abuse, and irregular betting patterns.

9.2. If the Casino reasonably suspects fraudulent activity or violation of the Terms, it may:

• Delay or withhold withdrawals.
• Confiscate funds.
• Close or block the account.

9.3. The Casino may share information with regulators, payment providers, and other casinos where legally permitted in cases of suspected fraud or criminal activity.

10. Self‑Exclusion and Responsible Gambling

10.1. If a player activates self‑exclusion, the Casino will process any remaining Real Money Balance withdrawals in accordance with this Policy, subject to verification and legal requirements.

10.2. During self‑exclusion, the player cannot reverse pending withdrawals, make deposits, or place bets.

10.3. Limits or restrictions imposed for responsible gambling reasons may impact available withdrawal amounts and frequencies.

11. Account Closure and Dormant Accounts

11.1. Upon permanent account closure, any remaining Real Money Balance may be withdrawn, subject to verification, limits, and any applicable fees.

11.2. For dormant accounts (no login for a defined period as per General Terms), the player may still request a withdrawal by contacting customer support and completing any required verification.

12. Changes to the Withdrawal Policy

12.1. The Casino reserves the right to amend this Withdrawal Policy at any time.

12.2. Changes will take effect upon publication on the website. Continued use of the Casino after such changes constitutes acceptance of the revised Policy.

12.3. In case of any discrepancy between translations, the English version shall prevail.