Privacy Policy

BigClash Money is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines the types of information we collect, how we use it, and the rights you have in relation to your personal data. We aim to ensure that all data processing activities comply with applicable data protection laws and industry standards.

1. Introduction

This Privacy Policy explains how BigClash Money (“BigClash”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit or use our website at bigclash.money and any related services (collectively, the “Services”).

By creating an account, accessing, or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described here.

If you do not agree with this Privacy Policy, you must not use the Services.

2. Personal Data We Collect

We collect the following categories of personal data when you use the Services.

Identification and contact data
- Full name
- Username or nickname
- Date of birth
- Residential address
- Email address
- Phone number
- Country of residence
Account and gameplay data
- Account ID and login details (hashed password)
- Account registration date and status
- Balance, deposits, withdrawals, bonuses, and wagering information
- Game sessions, betting history, wins and losses, in-game preferences
- VIP or loyalty status
Verification and compliance data (KYC / AML)
- Identity documents (passport, ID card, driver’s license)
- Proof of address (utility bill, bank statement)
- Payment or banking ownership evidence
- Notes and records created for anti-money laundering (AML), fraud checks, and responsible gambling monitoring where required by law.
Payment and transaction data
- Payment method type (e.g. card, e-wallet, bank transfer, crypto provider)
- Partial payment details (e.g. masked card number, wallet ID, IBAN) as provided by the payment provider
- Transaction amounts, currencies, timestamps, and status
- Refunds, chargebacks, disputes.
Technical and usage data
- IP address and approximate location
- Device information (device type, operating system, browser type, language settings)
- Log data (access times, pages viewed, clicks, referring URLs)
- Cookies and similar technologies (see “Cookies and Tracking Technologies” below).
Communication data
- Emails, live chat transcripts, and support tickets
- Inbound and outbound communication logs
- Marketing preferences and opt-ins / opt-outs.
Marketing and profiling data
- Participation in promotions, bonuses, and tournaments
- Responses to surveys or feedback forms
- Interests and preferences inferred from your gameplay and site usage (where allowed by law).

You may choose not to provide certain data, but this may limit your ability to use some or all of the Services (for example, we cannot create or verify your account without mandatory identification data).

3. Legal Bases for Processing

Where applicable data protection law (e.g. GDPR) applies, we process your personal data based on the following legal grounds:

Contract performance: To create and manage your account, provide the gambling Services, process payments, and deliver customer support.
Legal obligations: To meet AML/CTF, gambling, tax, accounting, and consumer protection laws, and to respond to lawful requests from authorities.
Legitimate interests: To prevent fraud and abuse, secure our systems, improve the Services, perform analytics, and conduct limited direct marketing where permitted by law.
Consent: For certain marketing communications, cookies and tracking technologies, and any processing that requires consent under applicable law.

You may withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

4. How We Use Your Personal Data

We use your personal data for the following purposes:
Account creation and management
- Register and verify your account
- Maintain your profile, settings, and responsible gaming tools (limits, self-exclusion).
Provision of Services
- Enable deposits, wagers, gameplay, and withdrawals
- Provide promotions, tournaments, and loyalty programs
- Manage game sessions, betting history, and balance.
Payments and financial operations
- Process deposits and withdrawals
- Detect and prevent fraudulent payments, chargebacks, and abuse of bonuses.
Legal and regulatory compliance
- Perform identity verification, age verification, and AML checks
- Fulfil record-keeping obligations and reporting duties to regulators or authorities where required.
Security and fraud prevention
- Monitor usage for suspicious activity
- Protect our website, systems, and players against unauthorized access, cyberattacks, and security incidents.
Customer support and communication
- Respond to your requests, complaints, and inquiries
- Notify you of changes to the Services, Terms and Conditions, or this Privacy Policy.
Marketing and personalization
- Send you promotional emails, SMS, push notifications, or in-site messages about offers and bonuses, where allowed by law and your preferences
- Personalize content, offers, and recommendations based on your activity and preferences (where permitted).
Analytics and improvements
- Analyze website performance and user behavior
- Develop new features, products, and promotions
- Conduct statistical and aggregated analyses (with data anonymized or pseudonymized where possible).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, enhance your experience, and perform analytics and marketing.

Types of cookies
- Strictly necessary cookies (for login, security, core functionality)
- Preference cookies (remembering language and settings)
- Performance/analytics cookies (site usage, performance metrics)
- Marketing/targeting cookies (personalized offers, retargeting, where allowed).
Third-party cookies

We may work with analytics and advertising partners (for example Google Analytics or similar providers) that set their own cookies and process data as independent controllers or processors.

Managing cookies

You can manage or delete cookies via your browser settings, and in some regions via a cookie banner or preference center on our site. Disabling certain cookies may affect the functionality of the Services.

We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and under appropriate safeguards:

Group companies and affiliates
For internal administration, consolidated reporting, marketing (where permitted), and providing the Services on a shared infrastructure.
Payment service providers and financial institutions
To process deposits, withdrawals, and other financial transactions, and to comply with AML checks.
Game and software providers
To deliver casino games, sportsbooks, live dealer services, and related features, which may require sharing limited identifiers or gameplay data.
Verification, KYC, and risk management partners
To perform identity verification, age checks, AML/CTF monitoring, fraud prevention, and risk scoring, as required by law or for legitimate interests.
Analytics and marketing partners
To perform analytics, user segmentation, and (where lawful) targeted advertising or email campaigns, subject to your consent or opt-out rights.
Professional advisers
Lawyers, auditors, accountants, and consultants for the protection of our legal interests and compliance with our obligations.
Regulators, authorities, and law enforcement
Where required by law, regulation, licensing conditions, court order, or to defend our rights and interests.
Business transfers
In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred to a new owner, subject to confidentiality and continuation of similar privacy protections.

We do not sell your personal data in the sense of “sale” under certain privacy laws (such as CCPA), unless explicitly stated and subject to your rights and choices.

7. International Data Transfers

Some of the recipients described above may be located outside your country, including in countries that may not provide the same level of data protection as your home jurisdiction.

Where required by law, we will implement appropriate safeguards for international transfers, such as:

Standard Contractual Clauses approved by regulators
Binding corporate rules
Other lawful transfer mechanisms.

You may request more information about these safeguards and obtain a copy by contacting us using the details provided in this Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

The duration of your account being active and for a period after closure to handle disputes, enforce our Terms, and comply with legal obligations.
Minimum retention periods required by AML, gambling, tax, and accounting laws (which may require retention for several years after your last transaction).

When data is no longer needed, we will securely delete or anonymize it, unless further retention is required or permitted by law.

9. Security Measures

We implement technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

SSL/TLS encryption for data in transit
Encryption and access controls for sensitive data
Secure data centers and firewalls
Strong password and authentication policies, possibly including two-factor authentication
Regular monitoring, logging, and security testing
Staff training and confidentiality obligations.

No system can be guaranteed to be completely secure, but we strive to maintain a level of security appropriate to the risk.

10. Children and Underage Use

Our Services are intended only for individuals who are legally permitted to participate in online gambling in their jurisdiction and, in any case, not under 18 years of age (or the higher minimum age required in your country).

We do not knowingly collect personal data from minors. If we discover that a minor has created an account or provided personal data, we will take reasonable steps to close the account and delete the data, subject to our legal obligations to retain certain information for regulatory or AML purposes.

If you believe we have collected personal data from a minor, please contact us immediately.

11. Marketing Communications

With your consent where required by law, we may send you marketing communications about our products, bonuses, promotions, and special offers via email, SMS, push notifications, or other channels.

You can manage your marketing preferences or opt out at any time by:

Using the unsubscribe link in emails
Changing notification or marketing settings in your account (if available)
Contacting us using the details in Section 2.

Even if you opt out of marketing, we may still send you non-promotional messages related to your account or transactions (service messages).

12. Third-Party Websites

The Services may contain links to third-party websites, apps, or services that are not controlled by us.

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit before providing them with personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services.

When we make material changes, we will notify you by posting the updated Policy on the website and updating the “Last updated” date at the top, and, where required by law, via additional notice (for example by email or in-account message). Your continued use of the Services after the updated Policy becomes effective will constitute your acceptance of the changes.