Terms and Conditions
1.1. These Terms and Conditions (“Terms”) govern your access to and use of the website operated under the brand “BigClash Money” (the “Casino”, “we”, “us”, “our”) and all related services (together, the “Services”).
1.2. By registering an account or using any part of the Services, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and any game‑ or promotion‑specific rules (“Additional Terms”).
1.3. If you do not agree to these Terms, you must not register an account, deposit funds, or use the Services.
1. Eligibility and Player Responsibility
2.1. You may only use the Services if you are at least 18 years old or the legal age for online gambling in your jurisdiction, whichever is higher.
2.2. You are solely responsible for determining whether online gambling is legal in your country or region before using the Services.
2.3. You confirm that you are acting on your own behalf and not on behalf of any other person or entity.
2.4. You agree that any information you provide to us is true, accurate, and complete, and that you will keep it up to date at all times.
2. Account Registration
4.1. To place real‑money wagers, you must create a player account (“Account”).
4.2. During registration, you must provide at least your full name, date of birth, address, email address, and any other details requested.
4.3. We may carry out identity, age, and verification checks (KYC) and request documents such as ID, proof of address, and proof of payment method.
4.4. You may hold only one Account with the Casino. Multiple or duplicate accounts may be closed, and any bonuses or winnings may be forfeited.
4.5. You must keep your login details confidential and are responsible for all activity carried out through your Account.
3. Account Security and Access
5.1. You must not allow any third party to access your Account or use your login details.
5.2. If you suspect that your Account has been compromised or accessed by an unauthorized person, you must notify us immediately and change your password.
5.3. We may temporarily suspend or permanently close your Account if we suspect unauthorized access, security breaches, fraud, or any other misuse.
4. Verification and KYC
6.1. We may request identity verification documents at any time, including prior to deposits, withdrawals, bonus activation, or large wagers.
6.2. If you fail to provide requested verification documents within the specified time, we may suspend or close your Account and withhold withdrawals in accordance with applicable laws.
6.3. We comply with applicable anti‑money laundering (AML) and counter‑terrorist financing (CTF) regulations and may report suspicious transactions to relevant authorities.
5. Deposits
7.1. You may fund your Account using the payment methods made available in the cashier section.
7.2. The minimum and maximum deposit limits depend on the selected payment method and may be changed at any time.
7.3. Deposits must be made from payment instruments registered in your own name.
7.4. We reserve the right to charge fees for certain deposit methods; any such fees will be displayed in the cashier section before you confirm the transaction.
7.5. Funds will normally be credited to your Account immediately, but delays may occur due to third‑party processing or technical issues.
6. Withdrawals
8.1. You may request withdrawals from your available real‑money balance via the methods listed in the cashier section, subject to verification and limits.
8.2. We may set minimum and maximum withdrawal amounts per transaction, per day, per week, or per month.
8.3. We reserve the right to pay withdrawals using the same method(s) you used to deposit, where possible.
8.4. Withdrawals may be delayed if we need to complete verification checks, investigate suspicious activity, or comply with legal obligations.
8.5. We may charge reasonable processing fees for withdrawals, which will be disclosed before you confirm the transaction.
8.6. If you deposit and withdraw without adequate wagering or gameplay, we may treat this as suspicious activity and charge fees or refuse the withdrawal, subject to applicable law.
7. Currency and Exchange
9.1. Your Account will be maintained in one or more currencies offered by the Casino.
9.2. If your deposit, wager, or withdrawal involves currency conversion, we will apply an exchange rate selected at our discretion or by our payment provider, and you may incur conversion costs.
9.3. We are not responsible for any exchange rate fluctuations between the time of deposit, gameplay, and withdrawal.
8. Bonuses and Promotions
10.1. From time to time, we may offer bonuses, free spins, tournaments, loyalty rewards, or other promotions (“Bonuses”).
10.2. Each Bonus is subject to specific terms such as eligibility, minimum deposit, wagering requirements, time limits, maximum bet limits, and game restrictions.
10.3. Bonus‑specific terms are presented on the promotion page or in the cashier and are incorporated by reference into these Terms.
10.4. Unless stated otherwise, Bonuses are limited to one per person, household, IP address, device, email address, or payment method.
10.5. Bonus funds and winnings from Bonuses may be locked until wagering requirements are met. Failure to meet such requirements within the specified time may result in the forfeiture of the Bonus and associated winnings.
10.6. If we suspect Bonus abuse, including the creation of multiple accounts, low‑risk betting, or collusion, we may cancel Bonuses, confiscate winnings, and close accounts.
10.7. You may opt out of receiving Bonuses by contacting customer support or adjusting your account preferences, if available.
9. Wagering Requirements and Game Contribution
11.1. Wagering requirements indicate how many times you must wager Bonus funds (and, where applicable, deposit funds) before you may withdraw the associated winnings.
11.2. Different games may contribute differently toward wagering requirements (for example: slots 100%, table games and live casino games 10%, etc.).
11.3. Bets placed using real‑money funds may be wagered first, followed by Bonus funds, unless otherwise indicated in the Bonus terms.
11.4. Placing bets above the maximum allowed bet while wagering a Bonus or using prohibited betting patterns may result in Bonus and winnings being voided.
10. Games and Fair Play
12.1. All games are intended for entertainment purposes only and use certified random number generator (RNG) or live-dealer mechanisms to determine outcomes, where applicable.
12.2. You must not use any form of unfair advantage, including but not limited to bots, software tools, exploits, glitches, or collusion with other players.
12.3. If we believe that the outcome of a game was affected by a technical error, malfunction, or misconduct, we may declare the game void, cancel related bets, and refund stakes at our discretion.
12.4. In the event of a discrepancy between your on‑screen display and the game server’s records, the server’s records shall prevail.
11. Responsible Gambling
13.1. We support responsible gambling and offer tools such as deposit limits, loss limits, session limits, time‑outs, and self‑exclusion to help you manage your play.
13.2. You may activate responsible gambling tools in your account settings or by contacting customer support.
13.3. If you self‑exclude, your Account will be suspended for the chosen period, and you must not attempt to open a new account during that time.
13.4. We are not responsible for any losses incurred if you circumvent responsible gambling measures or provide inaccurate information.
12. Inactive and Dormant Accounts
14.1. An Account may be considered inactive if there has been no login or betting activity for a period specified on the website (for example, 12 months).
14.2. We may charge a reasonable monthly administrative fee to inactive Accounts, capped at the remaining real‑money balance, after providing notice as required by law.
14.3. If your Account remains dormant for an extended period, we may close the Account and handle any remaining funds in accordance with applicable regulations.
13. Account Suspension and Closure
15.1. You may request the closure of your Account at any time by contacting customer support.
15.2. We may suspend or close your Account, freeze funds, and cancel Bonuses if we suspect:
- breach of these Terms,
- fraud, collusion, or cheating,
- money laundering or terrorist financing,
- chargebacks or payment disputes, or
- use of the Services in violation of applicable law.
15.3. Subject to legal obligations and our AML/CTF procedures, any remaining legitimate real‑money balance may be returned to you upon closure, less any applicable fees.
14. Intellectual Property
16.1. All content on the website, including but not limited to logos, trademarks, graphics, texts, software, and game titles, is owned by us or our licensors.
16.2. You may use the website content solely for personal, non‑commercial purposes in connection with your use of the Services.
16.3. You may not copy, modify, distribute, or reproduce any website content without our prior written consent.
15. Privacy and Data Protection
17.1. We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws.
17.2. By using the Services, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.
17.3. We may share your data with regulatory authorities, payment providers, game providers, and other third parties where necessary to provide the Services or comply with legal obligations.
16. Service Availability and Technical Issues
18.1. We aim to keep the Services available at all times but do not guarantee uninterrupted or error‑free operation.
18.2. We may suspend, modify, or withdraw any part of the Services without prior notice for maintenance, security, or operational reasons.
18.3. We are not liable for any loss resulting from delays, technical failures, network outages, or other issues beyond our reasonable control.
17. Limitation of Liability
19.1. You use the Services at your own risk. The Casino is provided on an “as is” and “as available” basis without any warranties or representations, express or implied.
19.2. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Services.
19.3. Our total aggregate liability to you for any claim related to the Services shall not exceed the total amount of deposits you have made to your Account in the three (3) months preceding the event giving rise to the claim.
19.4. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.
18. Breach of Terms
20.1. If you breach any provision of these Terms, we may, at our sole discretion and without prior notice:
- suspend or close your Account;
- void or cancel bets;
- remove Bonuses and associated winnings;
- withhold withdrawals; and/or
- report your activities to relevant authorities.
20.2. Our failure to enforce any provision of these Terms on any occasion does not constitute a waiver of our rights.
19. Changes to the Terms
21.1. We may amend these Terms from time to time for legal, regulatory, or operational reasons.
21.2. Updated Terms will be published on the website and will take effect upon posting or on a specified effective date.
21.3. Continued use of the Services after changes take effect constitutes your acceptance of the updated Terms.
20. Complaints and Disputes
22.1. If you have a complaint regarding the Services, you should first contact our customer support team via the channels listed on the website.
22.2. We will investigate your complaint and aim to resolve it as quickly as reasonably possible.
22.3. If you are not satisfied with our final decision, you may refer the matter to an independent dispute resolution body if such a mechanism is provided under our license conditions.
21. Governing Law and Jurisdiction
23.1. These Terms and your relationship with the Casino shall be governed by the laws applicable in the licensing jurisdiction under which the Casino operates.
23.2. Any disputes that cannot be resolved amicably shall be subject to the exclusive or non‑exclusive jurisdiction of the courts or dispute resolution bodies of that jurisdiction, as required by applicable law.
22. Severability
24.1. If any provision of these Terms is deemed invalid, illegal, or unenforceable, that provision shall be severed from the remaining Terms, which will continue in full force and effect.
23. Entire Agreement
25.1. These Terms, together with the Privacy Policy, Cookie Policy, and any Additional Terms, constitute the entire agreement between you and the Casino regarding the use of the Services.
25.2. In case of conflict between these Terms and any Additional Terms, the Additional Terms shall prevail for the specific promotion or feature they govern.